Protecting consumers while respecting diversity
The European insurance industry continually strives to innovate and to enhance its products and services to meet consumers’ constantly evolving needs and demands. Satisfied customers, who have their needs and demands met, are the key focus of the European insurance industry and the foundation of a viable long-term business model.
In this light, Insurance Europe collected some of the innovative and consumer-focused initiatives by the insurance sector in the fields of innovative products and services, digitalisation, enhanced claims management, transparency and financial education, risk management innovative initiatives, fighting fraud and conduct of business good practices.
Insurance Europe would like to stress that these good practices and innovative products and services presented below were developed with specific national features in mind, such as national regulatory frameworks and local consumers’ needs, which — like companies — can differ significantly between EU countries. Insurance products and services are therefore not directly transferable from one market to another. Supervisors at national and European level should thoroughly assess their own regulatory, structural and cultural environment as well as their existing powers, before considering any new initiative.
Protecting your family
Insurance Europe has developed a short animation to explain the role of insurance in our society and the contributions it makes to the economy.
Insurance Europe supports the Global Money Week. The Global Money Week aims to teach children and youth about money, saving, creating livelihoods, gaining employment and becoming an entrepreneur. Every year activities are organised to create awareness, challenge out of date financial policies and give young people the tools and inspiration they need to shape their own future.