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Updated tool highlights insurers’ consumer-focused practices across EU

Insurance Europe has published an update to its online consumer focus tool, which outlines examples of the work undertaken by Europe’s insurers to provide innovative products and services for consumers.

The tool, which is available here, provides information through an interactive map of Europe that allows users to click on specific countries to gain insight into insurers’ consumer-focused practices in that particular market.

The tool provides examples of initiatives in several important areas, including:

  • Innovative products and services
  • Digitalisation
  • Enhanced claims management
  • Transparency and financial education
  • Initiatives to fight insurance fraud

The initiatives were developed with specific national features in mind, such as national regulatory frameworks and local consumers’ needs, which — like insurance companies — can differ significantly between EU countries. Insurance products and services are, therefore, not directly transferable from one market to another.

Published 11 February 2019